Return Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Return policy
Review
Our recovery and return policy is 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To qualify for return, your item must be unused and in the same condition as you received it. It should also be in the original packaging.
Several types of goods are exempt from return. You cannot return perishable goods such as food, flowers, newspapers or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.
Additional non-returnable products:
Gift cards
Download software products
Some health and personal hygiene products
To complete the return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some situations only partial reimbursement is granted:
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, cassette or vinyl that has been opened.
Any item that is not in its original condition is damaged or parts are missing for reasons not due to our fault.
Any item returned more than 30 days after delivery
Recovery
Once the returned item has been received and verified, we will send you an email to let you know that we have received the returned item. We will also notify you of the approval or rejection of the refund.
If approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days. late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact the credit card company as it may take some time before the refund is officially accounted for.
Then contact your bank. Often there is some processing time before the recovery is accounted for.
If you have done all this and have not yet received your refund, please contact us at {email address}.
Refunds can only be made for items at regular price. Items on sale cannot be returned.
Replace
We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email to {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a credit for the value of the returned item. Once the returned item has been received, a gift certificate will be sent to you.
If the item has not been marked as a gift at the time of purchase or the sender has sent the order to himself to give it to you later, we will send the refund to the giver and they will know about your return.
Return of consignments
To return your product, you must mail it to: {physical address}.
You will be responsible for paying your own shipping costs for returning the product. Delivery costs are non-refundable. If you receive a refund, return shipping costs will be deducted from the refunded amount.
Depending on where you live, the time it may take for the replaced product to reach you may vary.
If you return more expensive products, you may consider using a shipping tracking service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.
You need help?
Contact us at {email} for questions related to refunds and returns.